Technical Support

Corewell Health in Southeast Michigan is now able to support iPad™ and iPhone® use in any area that is accessible to the internet, either by wireless connection or an available cellular network connection. By accessing the network, you can install Citrix onto your iPad or iPhone and have convenient access to all of the hospital’s clinical systems, including oneChart.

• Minimal device requirements to connect to oneChart
• Installing Citrix on a workstation
• Logging onto the Corewell Health network on the iPhone
• Logging onto the Corewell Health network on the iPad

Corewell Health in Southeast Michigan offers these programs to doctors' offices. Most of these files are compressed zip files. Download the file. Open and uncompress the zip file. Once that is done, you can install the program with the files available.

• 3M Fluency Citrix microphone driver R8
• 3M Fluency mobile microphone app setup instructions
• Citrix Workspace
• Panasonic KV-S1027C driver
• Panasonic KV-S1025C driver
• Billing software

• Copy the install exe file under this folder to the local machine
• Execute the EXE installation using an administrative account
• During installation, you will be prompted to choose the environment you wish to run video visits in PRD or TST, choose the one you wish, and select OK
• If you already have Video Visits installed on your device, you can install over the top of the one that is there. The install will first remove all versions of Video Visits, then reinstall it based on your environment choice
• Done