Notice of Nondiscrimination

Corewell Health complies with applicable civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, ethnicity, national origin, age, HIV status, marital status, sex (as defined by law and Corewell Health policy), sexual orientation, gender identity or expression, disability, religion, socioeconomic status or source of payment for service, height, weight, veteran status, association or any other protected characteristic based on federal, state, or local law.

Corewell Health provides free language services to people whose primary language is not English, which may include:

• Qualified interpreters.
• Information written in other languages.

Corewell Health provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

• Qualified sign language interpreters.
• Written information in other formats (e.g. large print, audio, accessible electronic formats).

If you need reasonable modifications, appropriate auxiliary aids and services or language assistance services, please tell us at the time you schedule an appointment, tell a member of your care team or contact us at 866.989.7999 (TTY: 711).

If you believe that Corewell Health has failed to provide these services or discriminated in another way on the basis of race, color, ethnicity, national origin, age, HIV status, marital status, sex (as defined by law and Corewell Health policy), sexual orientation, gender identity or expression, disability, religion, socioeconomic status or source of payment for service, height, weight, veteran status, association or any other protected characteristic based on federal, state, or local law, you can file a grievance in person, by mail, by phone, or email. If you need help filing grievance or have questions, the following can help you: 

Patient relations

Corewell Health
Attn: Director, Patient Experience
100 Michigan St NE, MC 006
Grand Rapids, MI 49503

Phone: 616.391.2624; Toll-free: 855.613.2262 (TTY 711)
Email: patient.relations@corewellhealth.org

Section 1557 Civil Rights Coordinator

Corewell Health Place
Attn: Compliance Department MC6481
100 Corewell Drive
Grand Rapids MI 49503

Phone: 616.486.2430 (TTY 711)
Email: compliancedepartment@corewellhealth.org

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.

Or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201 1

Phone: 800.368.1019 (800.537.7697 TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.