Direct Addresses and Messaging

Direct addresses should be used to send Summary of Care documents for services provided in the hospital by your specialists. Examples are scheduling patients for surgery or a procedure.

Referrals to specialists should use the unique direct address for the individual specialist.

We can receive a summary of care record. This can be for each transition of care/referral to Corewell Health. Please note that the details of the transition or referral itself should still follow current procedures.

Corewell Health will receive these messages into their Electronic Medical Record system. We recommend that you continue your current method of communication with your Corewell Health contact(s) as well. If you want to move completely to a Direct Message and away from your current method of contact, we suggest you contact the office you are communicating with to validate they can accept only direct messages based on their office workflow.

We have made our ambulatory direct addresses available through Surescripts for those providers who have chosen Surescripts as their health information service provider (HISP), or have Epic as their EMR. These sources are updated automatically on a weekly basis.

For providers who do not have Surescripts or Epic, Corewell Health’s ambulatory direct addresses are available. These addresses are also updated on a weekly basis. Providers can download the file for use in their EMRs. Providers downloading these files will need to return to this location for updates.

Please continue to send messages through your current communication channels as well.

Please confirm with the recipient of the message you are sending to that they have not received your message. Once you confirm, work with your electronic medical record vendor and/or HISP organization you have contracted with. They can validate messages are being sent out correctly. Once you have confirmation they are being sent out, contact the recipient to let them know there is an issue with them receiving a direct message from your organization. Be sure to provide the sending and receiving direct address as well as a date/time the message was sent.