Virtual Care

Costs vary by plan, but many insurance providers cover virtual visits at the same rate as in‑person care — and some plans may cost even less. Ask your insurance provider for more information or get a pricing estimate.

When you enter “Virtual Urgent Care”, you will be prompted to select the state in which you are currently located.

If you are in Michigan

• You will be seen by a Corewell Health board-certified health care professional
• Service is available for ages 2+
• Out-of-pocket fee is $45 or less (depending on insurance)
• TytoCare™ Medical Exam Kit can be used during your virtual video visit

Payment options

• Billing options
• Health Savings Account / Flexible Spending Account eligible
• Most insurance plans cover virtual urgent care

If you are outside of Michigan (but still in the U.S.)

• You will be seen by a board-certified health care professional via the KeyCare platform*
• Service is available for ages 18 and up
• Out-of-pocket fees may vary (KeyCare does not currently accept insurance)
• You’ll see the amount that is due prior to booking the visit

Payment options

• Major credit cards accepted, including those linked to a Health Savings Account / Flexible Spending Account

*KeyCare disclaimer

Medicare patients may not participate in virtual urgent care services outside of Michigan through KeyCare. Medicare patients looking for virtual health services, please call 877.362.8362 to schedule an appointment for a time you will be in Michigan, or reach out to an urgent-care provider from the state you are located in. By getting in line for virtual urgent-care services outside of the state of Michigan, you are attesting that you do not have Medicare as your health care insurer.

Starting a multi-party virtual visit

To begin a virtual visit with multiple participants, you must sign into your own MyChart account. Utilizing the credentials of the patient will prevent them from joining the visit.

• Log in to your personal MyChart through your internet browser or MyChart mobile app.
  • For those using a smartphone with face recognition passwords, ensure your security is linked to your own MyChart account, not that of the patient.
  • If utilizing the app, once signed in, you may be asked to choose someone to begin.
  • Please choose your personal patient profile. There may be a “remember my choice” toggle at the bottom to save this step in the future.
• Once signed into your own MyChart profile to verify you have a proxy relationship* with the patient, you will see either the first initial or photo and name of your proxy (or proxies) in the top right-hand corner if utilizing the app, or mid-page in the health feed on the browser page by scrolling.
• To access the patient’s information and appointments, scroll through your health feed until you see your proxy* listed.
• To join the patient’s visit, select the green “Begin Virtual Visit” button.
• Your browser will open a new window. If prompted, answer “Yes” to let the software access your video camera and microphone.

*In many cases, proxy access must be granted by the patient and/or a Corewell Health representative. If the proxy has not previously granted and established proxy access, you will not find the patient listed within your MyChart. Please contact Corewell Health MyChart Support at 877.308.5083 for further assistance.