Virtual Care
Great care, convenient to you
Thank you for your interest in finding out about scheduling a video visit. Video visits are a convenient way to receive care without going to a hospital, clinic, or doctor’s office. During a video visit, you will receive the same quality care and personal attention as you would during an in-person appointment.
We think care should be easier to access. It's the reason we have the broadest range of virtual services in Michigan.
Three ways to receive care, right where you are
Virtual urgent care
Available to all new and existing patients, 24/7/365, and no more than $45. Schedule an appointment using MyChart. See illnesses and conditions we treat with virtual urgent care in our symptoms guide.
Virtual primary care
Choose a new all-virtual care team and make all your primary care visits virtual.
Virtual visit options
Explore virtual care options with your current Corewell Health primary care doctor or specialist in MyChart or find a doctor.
Prepare for your virtual visit
You’ll need the following to ensure the best possible experience:
- The latest version of the Corewell Health app
- A quiet place, good lighting, and a strong Wi-Fi or cell connection
- A full charge on your phone or computer
- Your insurance information, driver’s license, or personal ID
- A list of any over-the-counter medications and vitamins
- A list of your relevant health questions
- Contact information for a friend if you would like to include them in the visit
If you have a TytoCare™ home exam kit, you’ll also need to:
- Download the TytoCare app (Note: You do not need to create an account)
- In the menu, select "TytoCare Pairing" which will launch the TytoCare app
- Follow the in-app instructions to complete device setup and pairing
Virtual visits require eCheck-In up to 48 hours prior to complete your health history before being seen.
Optimize your virtual care experience
Get the Corewell Health app
Our app is a free software you can download to your smartphone or tablet. You’ll get access to MyChart, find a location, pay bills, and more.
Get more flexibility with a home medical exam kit
TytoCare is a portable medical exam kit that allows a doctor to get more vitals and information.
Order your kit for an optimized virtual visit.
Frequently asked questions
Your copay will likely be the same for a virtual visit as an in-person appointment. Ask your insurance provider for more information or get a pricing estimate.
When you enter “Virtual Urgent Care”, you will be prompted to select the state in which you are currently located.
If you are in Michigan:
- You will be seen by Corewell Health board-certified health care professional
- Service is available for ages six months and up
- Out-of-pocket fee is $45 or less (depending on insurance)
- TytoCare™ Medical Exam Kit can be used during your virtual video visit
Payment options
- Billing options
- Health Savings Account / Flexible Spending Account eligible
- Most insurance plans cover virtual urgent care
If you are outside of Michigan (but still in U.S.):
- You will be seen by a board-certified health care professional via the KeyCare platform*
- Service is available for ages 18 and up
- Out-of-pocket fees may vary (KeyCare does not currently accept insurance)
- You’ll see the amount that is due prior to booking the visit
Payment options
- Major credit cards accepted, including those linked to a Health Savings Account / Flexible Spending Account
*KeyCare Disclaimer
Medicare patients may not participate in virtual urgent care services outside of Michigan through KeyCare. Medicare patients looking for virtual health services, please call 877.362.8362 to schedule an appointment for a time you will be in Michigan or reach out to an urgent-care provider from the state you are located in. By getting in line for virtual urgent-care services outside of the state of Michigan, you are attesting that you do not have Medicare as your health care insurer.
Starting a multi-party virtual visit
To begin a virtual visit with multiple participants, you must sign into your own MyChart account. Utilizing the credentials of the patient will prevent them from joining the visit.
- Log into your personal MyChart through your internet browser or MyChart mobile app.
- For those using a smart phone with face recognition passwords, ensure your security is linked to your own MyChart account, not that of the patient.
- If utilizing the app, once signed in you may be asked to choose someone to begin.
- Please choose your personal patient profile. There may be a “remember my choice” toggle at the bottom to save this step in the future.
- Once signed into your own MyChart profile to verify you have a proxy relationship* with the patient, you will see either the first initial or photo and name of your proxy (or proxies) in the top right-hand corner if utilizing the app, or mid-page in the health feed on the browser page by scrolling.
- To access the patient’s information and appointments, scroll through your health feed until you see your proxy* listed.
- To join the patient’s visit, select the green “Begin Virtual Visit” button.
- Your browser will open a new window. If prompted, answer “Yes” to let the software access your video camera and microphone.
*In many cases proxy access must be granted by the patient and/or a Corewell Health representative. If the proxy has not previously granted and established proxy access, you will not find the patient listed within your MyChart. Please contact Corewell Health MyChart Support at 877.308.5083 for further assistance.
Need help?
Reach out to our virtual-care support team by phone or email us.