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Primary care comes to you
We think care should be available wherever, whenever. So we designed an all-virtual primary care experience around your busy life.
Focus on what matters to you
Our Virtual Primary Care team provides care for a wide range of concerns, including:
- Allergies and asthma
- Diabetes and metabolic concerns
- Digestive issues (heartburn, constipation)
- Headaches and migraines
- High blood pressure and high cholesterol
- Men’s health (alopecia, ED, HRT)
- Mental and emotional wellness (stress, depression, anxiety)
- Skin care and concerns (acne, eczema, suspicious spots)
- Thyroid issues
- Weight management and exercise counseling
- Wellness and lifestyle advice
- Women’s health (birth control, period concerns)
- And more
When you need more
Your Virtual Primary Care provider can refer you to a specialist—who may be able to also see you virtually. We use labs and screenings, such as mammograms, colonoscopy, prostate checks, which tell us more about your body than any physical touch. If your doctor recommends follow-up tests or biopsies, we can help you find an in-network laboratory or facility.
Get more flexibility with a home medical exam kit.
How Virtual Primary Care works
Who it’s for
18+ and older. Those that are fairly healthy to those managing ongoing conditions such as high blood pressure and diabetes. When you contact us, we will discuss your health and goals to determine if this is right for you. Call 616.267.7499 during normal business hours* to learn more and to make your first appointment.
*Normal business hours are Monday–Thursday 7am to 7pm and Friday 7am to 5pm.
When to use it
Anytime you want to talk to a health care professional about a non-emergency medical need, or health and wellness concern or goal. Our care team is here to build a lasting relationship with you, providing personalized care tailored to your health needs.
Who you’ll see
You can select a primary care doctor from our team of licensed health care professionals that will be your provider for future visits.
When it can’t be virtual
We’ll help you find an in-network lab or facility, and your virtual primary care provider will follow up to discuss the results and next steps.
To be seen right away
Contact your virtual primary care team during regular business hours (Monday-Thursday: 7am to 7pm; Friday: 7am to 5pm). You can also message your provider 24/7. You’ll get a response within 1-2 days. For after-hours needs, you have access to our on-demand virtual urgent care 24/7.
To see a specialist
Your virtual primary care team can make referrals to specialists as needed and connect you to virtual specialty consults when available. Many of our specialists offer virtual appointments.
Fees
Visit fees are similar to what you would expect for an in-person appointment with a provider. Talk to your insurance company about your co-pay and other potential out-of-pocket costs.
Insurance accepted
We accept Priority Health Commercial, BCBS PPO and BCBS Federal PPO. We are not able to accept Medicaid or Medicare plans.
Technical support
Reach out to our virtual health customer support by phone at 877.308.5083. Available Monday-Thursday: 7:30am to 7pm; Friday: 9am to 7pm; Saturday: 8:30am to 12:30pm.
If you don’t like virtual primary care
While we know you will love it as much as our patients do, we understand it is new and different. Have your first appointment, and if it’s not a fit, we’ll help you find a new provider through our contact center or Find A Doctor.
Ready to begin?
Signing up for Virtual Primary Care is simple.