Frequently Asked Questions

You have full access to your Corewell Health account as of April 21, 2024. Your Lakeland MyChart account is now view only.

You do not need to create a new Corewell Health MyChart account. Your Lakeland MyChart account has migrated to Corewell Health MyChart.

You can access Corewell Health MyChart online or download the app. Log in using your Lakeland MyChart username and password.

Your Lakeland MyChart account is now view only. Your Corewell Health MyChart provides full similar access to what you have been used to in your Lakeland MyChart account.

If you had an account established for both organizations, your accounts will be merged. You will log into Corewell Health MyChart using the same username and password that you have been using for that account.

Some of your Lakeland MyChart medical records have been transferred to Corewell Health MyChart. If you need records not available in your account, contact Corewell Health’s medical records department at 269.983.8625.

Your existing access to another patient's MyChart account will be maintained if you have a full patient record in the Lakeland system.

If you did not have a full patient record in the Lakeland MyChart and only used MyChart to access another patient (also called “proxy access”), your access will need to be re-established at the patient’s provider’s office or by contacting MyChart Customer Support.

Phone: 877.308.5083
Email: appsupport@corewellhealth.org

If you cannot log in to your Corewell Health MyChart account using your Lakeland MyChart credentials:

• Your username may already be in use
• Your username may contain unsupported characters or symbols

To ensure continued access, we added “CHS.” (CHS with a period) to the beginning of your existing username.

Example:

• Previous Corewell Health Southwest MyChart username: @jondoe$$
• New Corewell Health MyChart username: CHS.@jondoe$$
• Your password remains the same

If you need help with your MyChart account:

• Phone: 877.308.5083
• Email: appsupport@corewellhealth.org

Three to five years of historical data are available in your Corewell Health MyChart. If you need to access information further back, you can access your Lakeland MyChart account or contact our medical records department at 269.983.8625. Printing capabilities for view-only data are still available.

Yes. In fact, you may have more access than before! You may see some changes in the functionality, but overall, you will continue to use MyChart like you always have.

Yes. Medications on record have been transferred along with your medical record information. You can request refills in the Corewell Health MyChart beginning April 21, 2024. Refill requests are no longer available through your Lakeland account beginning April 17, 2024.

If you cannot locate a medication or the medication is not available to be refilled in MyChart, you will need to contact your Corewell Health provider.

Messages from your Lakeland MyChart account created from April 2023 to April 2024 are available in Corewell Health MyChart as view-only. Responses to providers will need to be written in a new message. Your provider will be able to see your old message in the new system.

No. You will need to re-establish any of your communication preferences in the new Corewell Health MyChart or at your provider's office.

You can schedule appointments in the new Corewell Health MyChart the same way you did on the Lakeland MyChart. You’ll also benefit from expanded scheduling options.

Your Corewell Health MyChart account lets you easily and securely manage your health care, including:

• Messaging your care team
• Refilling prescriptions
• Scheduling appointments
• Viewing or paying bills
• Viewing medical records
• Viewing test results

As we move forward to one unified system of care, we’re centralizing our medical records systems. For you, this means seamless access to services and MyChart, providing more care options and greater flexibility.

Yes. Your care team has full access to your medical records.

If you have additional questions about MyChart and your account, you can contact MyChart Customer Support.

Phone: 877.308.5083
Email: appsupport@corewellhealth.org

Please note, any outdated information or changes needed to your medical information must be completed by your Corewell Health provider's office.