Frequently Asked Questions
We’re here to support you
What will never change is our commitment to improving your health—now with more options and services across the state. Rest assured, we are doing everything we can to make your experience better.
Find answers to the most commonly asked questions about our change to a unified system, below.
MyChart
Why doesn't Corewell Health MyChart recognize my username or password from my Lakeland MyChart?
This might be because it’s already being used in the new system, or it contains certain characters that are not supported. To allow continued access without a delay, we have added a prefix of “CHS.” (CHS with a period) to the beginning of your existing username. For example:
- Current Corewell Health Southwest MyChart username: @jondoe$$
- New Corewell Health MyChart username: CHS.@jondoe$$
Your password is the same.
When did these changes affect access to my account?
What do I need to do to get a Corewell Health MyChart account?
Can I still use Lakeland MyChart?
How do I access my new Corewell Health MyChart?
What if I had a MyChart account for both Lakeland and Corewell Health?
Did my medical records transfer from my Lakeland MyChart to my new Corewell Health MyChart?
Do I still have access to my family member's account?
Why can't I access my family's information in the new Corewell Health MyChart?
How can I access (view or print) historical medical records that were in my Lakeland MyChart?
Will I still have access to all the same features?
Can I request a refill for my current prescriptions in the new Corewell Health MyChart?
Can I see and respond to my messages in the new Corewell Health MyChart?
Did my communication preferences carry over to the new system?
Will how I schedule appointments change?
General
What is the reason for this change?
Does my care team still have access to my medical information and records?
Who can I talk to if I still have questions about MyChart?
Support phone numbers
Additional MyChart questions
For more Corewell Health MyChart questions, visit Corewell Health MyChart Frequently Asked Questions