Frequently Asked Questions

Starting on April 21, you can use your Lakeland MyChart for billing needs, but all other functions will be view-only.

You can access the new Corewell Health MyChart here. It can also be accessed within the MyChart application, either by searching for Corewell Health under 'Locations' or by clicking the button on the login page.

If you had an account established for both organizations, your accounts will be merged. You will log into Corewell Health MyChart using the same username and password that you have been using for that account.

Yes. Your medical record will be transferred into the new system and your information will be available. However, only 3-5 years of information will be available and messages from the last year will be view-only.

Your existing access to another patient's MyChart account will be maintained if you have a full patient record in the Lakeland system.

If you did not have a full patient record in the Lakeland MyChart and only used MyChart to access another patient (also called “proxy access”) your access will need to be re-established at the patient’s provider’s office or by contacting MyChart Customer Support.

Phone: 877.308.5083

Email: appsupport@corewellhealth.org

Historical data for the last 3-5 years will be available in the new Corewell Health MyChart. If you need to access information further back, you can access your Lakeland MyChart account or contact our medical records department at 269.983.8625. Printing capabilities for view-only data will still be available.

Yes. In fact, you may have more access than before! You may see some changes in the functionality, but overall, you will continue to use MyChart like you always have.

Yes. Medications on record will be transferred along with your medical record information. You will be able to request refills in the Corewell Health MyChart beginning April 21. Refill requests will no longer be available through your MyChart Lakeland account beginning April 17.

If you have a medical question or need refills during this timeframe, please contact your provider’s office.

While most patient information was migrated to the new medical records system, in some cases, information may not be available for viewing. If you had an existing medical record in the new system, either by seeing a provider in the system, receiving services (radiology, labs, immunizations, surgical, etc…), or, in some cases, even having studies processed or read at Corewell Health, the information in both of your records needs to be reviewed to make sure the information is current and accurate. There may be a delay in this process occurring, causing some of your information to not be available.

With the transfer of information to your new medical record, some records need to be reviewed and or/updated to make sure the correct provider is identified on the order. This is impactful to medications as the original ordering provider may not be attached to the record. If you have a medication that you are not able to request a refill for, please send a message to your provider’s office or contact your pharmacy to refill your medication.

Messages from your Lakeland MyChart account created in the last 12 months will be available in the new system as view-only. Responses to providers will need to be written in a new message. Your provider will be able to see your old message in the new system.

No. You will need to re-establish any of your communication preferences in the new Corewell Health MyChart or at your provider's office.

You can schedule appointments in the new Corewell Health MyChart the same way you did on the Lakeland MyChart. You’ll also benefit from expanded scheduling options.

Yes. All appointments scheduled for April 21 and later will be transferred into the new system.

As we transition to one unified health information system, appointments will be moved over to the new system a week before so that they are available when the system fully moves over. To prevent any issues with appointments and to make sure you are scheduling in the system that will be used moving forward, scheduling access will be limited in your Lakeland account during this time. You will need to call your provider's office to schedule or cancel your appointments.

• To pay charges for care provided before April 21, 2024, you can pay using your Lakeland MyChart account. Click here to access.
• To pay charges for care provided on April 21, 2024 and after, please pay using your new Corewell Health MyChart account. Click here to access.

No, please don't combine payments for bills that have different mailing address instructions. To ensure payments are applied correctly and timely to your accounts, please pay special attention to the payment instructions on each statement and send your payment to the address listed.

Yes. Your saved credit card information will not transfer over to Corewell Health MyChart, so you will need to re-enter it the first time you make a payment there.

Yes, depending on when you received care. Please check the date of care on your billing statement.

• To pay charges for care provided before April 21, 2024, the payment details will remain the same. No changes are needed to your Auto Pay/Bill Pay service.
• To pay charges for care provided on April 21, 2024 and after, using an existing Auto Pay/Bill Pay set up with your financial institution, yes, you will need to contact your financial institution to update the organization name, address, and account/guarantor number to the new information on your bill to ensure your payment is properly applied.

Note: For a time, depending on your dates of care, you may receive two different types of billing statements with different payment instructions. Please double-check that the payment details match the instructions on the billing statement you wish to pay to ensure your payment is properly applied. You may want to consider keeping both Bill Pay arrangements active until all charges for care provided before April 21, 2024 have been paid.

First, please check the date of care on your billing statement.

• To pay charges for care provided before April 21, 2024, please pay with Corewell Health Southwest Michigan Guest Pay. Click here to access.
• To pay charges for care provided on April 21, 2024 and after, please pay with Corewell Health Guest Pay. Click here to access.

Need additional assistance? Please call the Patient Support Team at 833.261.4563.

There won’t be any changes to your existing payment plans. Please continue to send payments by following the instructions on your billing statement coupon.

For charges for care provided before April 21, 2024, you can still make new payment plans or updates to your current plan using your Lakeland MyChart account. Click here to access.

Your Customer number and Guarantor number are essentially the same thing. They are both numbers used to identify your account in our systems.

• Bills for care provided before April 21, 2024 reference a Customer Number and are associated with the Corewell Health Southwest Michigan (formerly Spectrum Health Lakeland) system.
• Bills for care provided on April 21, 2024 and after reference a Guarantor Number and are associated with the newly unified Corewell Health system.

Please pay special attention to these numbers and ensure the one on the billing statement matches the information you provide with your payment.

If you have an active billing statement, go to the Billing page in your new Corewell Health MyChart account and click on the link to ‘cancel paperless billing’. Click here to access.

• To view statements and pay charges for care provided before April 21, 2024, please use your Lakeland MyChart account. Click here to access.
• To view statements and pay charges for care provided on April 21, 2024 and after, please use your new Corewell Health MyChart account. Click here to access.

Need additional assistance? Please contact the MyChart Support team at 877.308.5083.

Yes. For charges for care before April 21, 2024, you can make requests for Financial Assistance through the Billing menu in your Lakeland MyChart account. Click here to access. You can also do this by contacting the Financial Counseling team at 844.408.4103 or shlfinancialcounseling@corewellhealth.org.

Yes, the same financial options are available. Please click here or contact our Financial Counselors at 844.838.3115 to learn more about the various payment resolution options and financial assistance programs available.

As we transition to one unified health information system, pre-payments in your Lakeland MyChart account for a future visit after April 21st will have been posted over to your account in Corewell Health MyChart. Please click here to access that account.

You should refer to the estimate with the most recent date. During the transition to the new system, duplicate estimates might be created by accident. This will not impact your out-of-pocket liability for services.

As we move forward to one unified system of care, we’re centralizing our medical records systems. For you, this means seamless access to services and MyChart, providing more care options and greater flexibility.

Yes. Your care team will have full access to your medical records.

If you have additional questions about MyChart and your account, you can contact MyChart Customer Support.

Phone: 877.308.5083

Email: appsupport@corewellhealth.org

Yes. Along with the changes that you are experiencing, our offices are also making changes that our clinical teams are adjusting to. Please be patient as they are learning many new things along with you. There may be some additional information you will be asked to provide in order to update your medical record in the new system as well. You may want to consider arriving a little early to your appointment in order to provide this information which may include; updating your driver’s license on file, completing paperwork, or answering additional questions. Thank you for your understanding.