Frequently Asked Questions
We’re here to support you
What will never change is our commitment to improving your health—now with more options and services across the state. Rest assured, we are doing everything we can to make your experience better.
Find answers to the most commonly asked questions about our change to a unified system, below.
MyChart
Why doesn't Corewell Health MyChart recognize my username or password from my Lakeland MyChart?
This might be because it’s already being used in the new system, or it contains certain characters that are not supported. To allow continued access without a delay, we have added a prefix of “CHS.” (CHS with a period) to the beginning of your existing username. For example:
- Current Corewell Health Southwest MyChart username: @jondoe$$
- New Corewell Health MyChart username: CHS.@jondoe$$
Your password is the same.
Can I still use Lakeland MyChart?
How do I access my new Corewell Health MyChart?
What if I had a MyChart account for both Lakeland and Corewell Health?
Will my medical records transfer from my Lakeland MyChart to my new Corewell Health MyChart?
Will I still have access to my family member's account?
Why can't I access my family's information in the new Corewell Health MyChart?
How can I access (view or print) historical medical records that were in my Lakeland MyChart?
Will I still have access to all the same features?
Will I be able to request a refill for my current prescriptions in the new Corewell Health MyChart?
What if I can’t see my current medications in MyChart?
What if I am unable to request a refill for certain medications in my new MyChart?
Will I be able to see and respond to my messages in the new Corewell Health MyChart?
Will my communication preferences carry over to the new system?
Will how I schedule appointments change?
Will I be able to see upcoming appointments in the new Corewell Health MyChart?
Why can't I schedule an appointment with my Lakeland account?
Billing
Can I still pay my bill using my Lakeland MyChart account?
I received two different types of statements, both from Corewell Health. Can I send both of my payments to the same mailing address?
I've saved my credit card information on file in my Lakeland MyChart account. Will I need to re-enter it in the new Corewell Health MyChart?
If I'm using an Auto Pay/Bill Pay service through my financial institution to make payments, will I need to update the payment details?
I am trying to pay a bill with Guest Pay but I'm receiving a message that says it cannot be located. What should I do?
How does this change impact payment plans? Can I still open a payment plan or continue to pay down my current payment plan? Do I need to do anything differently?
What is the difference between my Customer Number and my Guarantor Number?
If I want to receive paper statements, how do I change my statement preference?
I’m getting a message that I have a new statement in MyChart but I don’t see it. Why not?
Can I still apply for Financial Assistance for charges for care prior to April 21, 2024?
Are the same financial options available for charges for care provided on April 21, 2024 and after?
I made a pre-payment for an upcoming procedure but now I don't see it in MyChart. Where is it?
I received two cost estimates for an upcoming appointment. Which one should I refer to?
General
What is the reason for this change?
Will my care team still have access to my medical information and records?
Who can I talk to if I still have questions about MyChart?
Will there be anything I need to prepare for at my next visit due to these changes?
Support phone numbers
Additional MyChart questions
For more Corewell Health MyChart questions, visit Corewell Health MyChart Frequently Asked Questions