Frequently Asked Questions

Find answers to the most commonly asked questions about our change to a unified system, below.

MyChart

When will these changes affect access to my account?
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Beginning July 16, you will see changes in your myBeaumontChart account. This includes the limitation of some features, such as messaging and refill requests. You will also be able to log in to Corewell Health MyChart at this time. You will have full access to your Corewell Health account beginning July 21, at which time your myBeaumontChart account will be available for billing features and read-only access to all other information.

What do I need to do to get a Corewell Health MyChart account?
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For most myBeaumontChart account holders*, nothing! We are migrating all accounts to the new Corewell Health MyChart. You DO NOT need to create a new account. Beginning July 16, you will be able to log in to Corewell Health MyChart using your myBeaumontChart login ID and password. As we move to the go-live date of July 21, your access to myBeaumontChart will become limited and your Corewell Health MyChart will provide full similar access to what you have been used to in your myBeaumontChart account.

* Some accounts may require additional steps to log in. Please see the 'Why doesn't Corewell Health MyChart recognize my user name/password from myBeaumontChart?' topic for more information.

Can I still use myBeaumontChart?
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As of July 21, myBeaumontChart will be accessible for billing needs. All other functions will be view-only.

How do I access the new MyChart?
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You can access the new MyChart here or within the MyChart application by either searching for Corewell Health under 'Locations' or clicking the 'jump to Corewell Health MyChart' button from the myBeaumontChart login page.

Why doesn't Corewell Health MyChart recognize my user name or password from myBeaumontChart?
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This can be because it is already in use in the new system or it contains certain characters that are not supported. To allow continued access without a delay, we have added a prefix of "CHE." (CHE with a period) to the beginning of your existing login ID. For example:

  • Current Corewell Health Southeast MyChart username: @jondoe$$
  • New Corewell Health MyChart username: CHE.@jondoe$$

Your password is the same.

What if I had a MyChart account for both Beaumont and Corewell Health?
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If you had an account established for both organizations, your accounts should be merged. You will log into Corewell Health MyChart using the same username and password that you have been using for that account. There may be circumstances where your account was not merged. If you are unable to login, contact Customer Support.

Will my medical records transfer from myBeaumontChart to Corewell Health MyChart?
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Yes. Your medical record will be transferred into the new system and your information will be available in MyChart. However, only 3-5 years of information will be available. MyChart messages from the last year will be available with view-only access. There may be a delay in some of your information being moved over and this could impact medication refill requests. If you are unable to request a refill for a medication you are prescribed, please contact the prescribing provider's office or your pharmacy.

Will I still have access to my family member's account?
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Your existing access to another patient's MyChart account will be maintained if you have a full patient record in the Beaumont system.

Why can't I access my family's information in Corewell Health MyChart?
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If you did not have a full patient record in the Beaumont system and only used MyChart to access another patient (also called “proxy access”), your access will need to be re-established.

How can I access (view or print) historical medical records that were in myBeaumontChart?
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Historical data for the last 3-5 years will be available in the new Corewell Health MyChart. If you need to access information further back, you can access your myBeaumontChart account or contact our HIM department. Printing capabilities for view-only data will still be available.

Will I still have access to all the same features?
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Yes. In fact, you may have more access than before! You may see some changes in the functionality, but overall, you will continue to use MyChart like you always have.

Will I be able to request a refill for my current prescriptions in the new Corewell Health MyChart?
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Yes. Medications on record will be transferred along with your medical record information. You will be able to request refills in the unified MyChart beginning July 21. Refill requests will no longer be available through your Beaumont account beginning July 17. There may be a delay in some of your information being moved over and this could impact medication refill requests. If you are unable to request a refill for a medication you are prescribed, please contact the prescribing provider's office or your pharmacy.

Will I be able to see and respond to my messages in the new Corewell Health MyChart?
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Messages from your myBeaumontChart account created in the last 12 months will be available in the new system as view-only. Responses to providers will need to be written in a new message. Your provider will be able to see your old message in the new system.

Will my communication preferences carry over to the new system?
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No. You will need to re-establish any of your communication preferences in the new Corewell Health MyChart or at your provider's office.

Will how I schedule appointments change?
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You will be able to schedule appointments in the new Corewell Health MyChart the same way you have through myBeaumontChart. You may notice that there are expanded scheduling options based on what you want to schedule.

Will I be able to see upcoming appointments in the new Corewell Health MyChart?
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Yes. All appointments scheduled for July 21 and later will be transferred into the new system.

Why can't I schedule an appointment with myBeaumontChart?
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As we transition to one unified health information system, appointments will be moved over to the new system a week before so that they are available when the system fully moves over. To prevent any issues with appointments and to make sure you are scheduling in the system that will be used moving forward, scheduling access will be limited in your Beaumont account during this time. You will need to call your provider's office to schedule or cancel your appointments depending on when they are scheduled for.

Billing

Can I still pay my bill using my myBeaumontChart account?
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  • To pay charges for care provided before July 21, 2024, you can pay using your myBeaumontChart account. Click here to access.
  • To pay charges for care provided on or after July 21, 2024, please pay using your new Corewell Health MyChart account. Click here to access.
I received two different types of statements, both from Corewell Health. Can I send both of my payments to the same mailing address?
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No, please don't combine payments for bills that have different mailing address instructions. To ensure payments are applied correctly and timely to your accounts, please pay special attention to the payment instructions on each statement and send your payment to the address listed.

I've saved my credit card information on file in myBeaumontChart account. Will I need to re-enter it in the new Corewell Health MyChart?
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Yes. Your saved credit card information will not transfer over to Corewell Health MyChart, so you will need to re-enter it the first time you make a payment there.

If I'm using an Auto Pay/Bill Pay service through my financial institution to make payments, will I need to update the payment details?
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Yes, depending on when you received care. Please check the date of care on your billing statement.

  • To pay charges for care provided before July 21, 2024, the payment details will remain the same. No changes are needed to your Auto Pay/Bill Pay service.
  • To pay charges for care provided on or after July 21, 2024, using an existing Auto Pay/Bill Pay set up with your financial institution, yes, you will need to contact your financial institution to update the organization name, address, and guarantor number to the new information on your bill to ensure your payment is properly applied.

Note: For a time, depending on your dates of care, you may receive two different types of billing statements with different payment instructions. Please double-check that the payment details match the instructions on the billing statement you wish to pay to ensure your payment is properly applied. You may want to consider keeping both Bill Pay arrangements active until all charges for care provided before July 21, 2024 have been paid.

I am trying to pay a bill with Guest Pay but I'm receiving a message that says it cannot be located. What should I do?
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First, please check the date of care on your billing statement.

  • To pay charges for care provided before July 21, 2024, please pay with Beaumont Guest Pay. Click here to access.
  • To pay charges for care provided on or after July 21, 2024, please pay with Corewell Health Guest Pay. Click here to access.

Need additional assistance? Please call the Patient Support Team at 833.261.4563.

How does this change impact payment plans? Can I still open a payment plan or continue to pay down my current payment plan? Do I need to do anything differently?
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There won’t be any changes to your existing payment plans. Please continue to send payments by following the instructions on your billing statement coupon.

For charges for care provided before July 21, 2024, you can still make new payment plans or updates to your current plan using your myBeaumontChart account. Click here to access.

If I want to receive paper statements, how do I change my statement preference?
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If you have an active billing statement, go to the Billing page in your new Corewell Health MyChart account and click on the link to ‘cancel paperless billing’. Click here to access.

I’m getting a message that I have a new statement in MyChart but I don’t see it. Why not?
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  • To view statements and pay charges for care provided before July 21, 2024, please use your myBeaumontChart account. Click here to access.
  • To view statements and pay charges for care provided on or after July 21, 2024, please use your new Corewell Health MyChart account. Click here to access.

Need additional assistance? Please contact the MyChart Support team at 877.308.5083.

Can I still apply for Financial Assistance for charges for care prior to July 21, 2024?
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Yes. For charges for care before July 21, 2024, you can make requests for Financial Assistance through the Billing menu in your myBeaumontChart account. Click here to access. You can also do this by contacting the Financial Counseling team at 877.687.7309.

Are the same financial options available for charges for care provided on or after July 21, 2024?
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Yes, the same financial options are available. Please click here or contact our Financial Counselors at 844.838.3115 to learn more about the various payment resolution options and financial assistance programs available.

I made a pre-payment for an upcoming procedure but now I don't see it in MyChart. Where is it?
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As we transition to one unified health information system, pre-payments in your myBeaumontChart account for a future visit after July 21st will have been posted over to your account in Corewell Health MyChart. Please click here to access that account.

I received two cost estimates for an upcoming appointment. Which one should I refer to?
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You should refer to the estimate with the most recent date. During the transition to the new system, duplicate estimates might be created by accident. This will not impact your out-of-pocket liability for services.

General

What is the reason for this change?
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As we move forward to one unified system of care, we’re centralizing our medical records systems. For you, this means seamless access to services and MyChart, providing more care options and greater flexibility.

Will my care team still have access to my medical information and records?
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Yes. Your care team will have full access to your medical records.

Who can I talk to if I still have questions about MyChart?
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If you have additional questions about MyChart and your account, you can contact MyChart Customer Support.

Phone: 877.308.5083

Email: appsupport@corewellhealth.org

Will there be anything I need to prepare for at my next visit due to these changes?
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Yes. Along with the changes that you are experiencing, our offices are also making changes that our clinical teams are adjusting to. Please be patient as they are learning many new things along with you. There may be some additional information you will be asked to provide in order to update your medical record in the new system as well. You may want to consider arriving a little early to your appointment in order to provide this information which may include; updating your driver’s license on file, completing paperwork, or answering additional questions. Thank you for your understanding.

Important phone numbers
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MyChart Questions

Monday-Thursday: 8am - 6pm
Friday: 9am - 5pm

Phone: 877.308.5083

Email: appsupport@corewellhealth.org

Billing Inquiries

Monday-Friday: 8am - 8pm
Saturday: 9am - 2pm

Phone: 800.582.1101 or 248.577.9205 (For care provided before July 21st)

Phone: 833.261.4563 (For care provided on or after July 21st)

Additional MyChart questions

For more Corewell Health MyChart questions, visit Corewell Health MyChart Frequently Asked Questions.