Core Conversations with Natalie Baggio

We sit down with Heather Lallo, Senior Vice President and Corporate Controller at Corewell Health in Southwest Michigan, to explore the powerful connection between finance and patient care. With more than 14 years at Corewell Health and leadership experience across Michigan, Heather shares how financial decisions directly impact access to care, technology investments, and the long-term sustainability of health care in Southwest Michigan. She highlights a $15 million renovation of the inpatient behavioral health unit in St. Joseph, Michigan, offering insight into how strategic investments improve patient outcomes and keep essential services close to home.

Stephanie Ostrander, vice president of human resources at Corewell Health South, discusses how workforce development is strengthening health care in Southwest Michigan. With nearly two decades in the region, she shares how intentional pipeline programs and community partnerships are attracting and growing local talent. Stephanie highlights the recruitment of more than 100 providers this year and the success of an in-house Medical Assistant training program with 100% retention. As demand for services continues to grow, so does the commitment to expanding access to high-quality health care.

Dr. Chris Harvey, medical director of specialty and primary care in Southwest Michigan, shares how health care works best when physicians are aligned with the community they serve. With more than 20 years practicing pediatrics in Niles, Dr. Harvey discusses how innovation and leadership are helping improve patient access and strengthen provider support. He highlights the role of new technology, including ambient AI documentation tools, in allowing physicians to focus more fully on their patients. Dr. Harvey also reflects on a powerful patient story that underscores the impact of teamwork in health care.

After an emergency turns into something far more complex, Core Conversations with Natalie Baggio continues to follow Pat Moody as he shares more of his health care journey into unfamiliar and uncertain territory. Pat reflects on the days of waiting, the weight of unexpected complications, and the trust placed in the care teams at Corewell Health, guiding him forward. Through candid conversation and moments of perspective, this episode explores what happens between diagnosis and outcome.

Natalie welcomes beloved Southwest Michigan community member Pat Moody, who shares the beginning of a deeply personal journey through an unexpected medical crisis. Pat reflects on the moment he knew something wasn’t right and the rapid response that followed, introducing listeners to the care teams at Corewell Health, who stepped in when it mattered most. With honesty and gratitude, he begins to unpack how a routine evening turned into a life-altering experience.

Corewell Health’s residency program, led by Dr. Mic Mancini, is highlighted for its mission to train adaptable physicians in a family-centered, Midwest-focused environment. The discussion explores early recruitment through audition rotations, a strong emphasis on community, and why nearly 30% of residents choose to stay in Southwest Michigan. Dr. Mancini addresses key challenges like housing while sharing plans for future program expansion.

Chris Fox, a veteran nurse and leader, shares her passion for nursing and developing strong care teams. She explains how clinical excellence is rooted in engaged, empowered nurses supported by open communication and continued education. The discussion explores current challenges like burnout and workforce shortages, alongside the evolution of nursing roles.

Dr. Rob Nolan, Chief Medical Officer and Chief Quality Officer at Corewell Health Lakeland Hospitals. He discusses delivering consistent, high-quality care by aligning patient goals with evidence-based standards. The conversation highlights clinical transformation through telehealth, local access to specialty care, and the responsible use of AI.